Return And Refund Policy
Last Updated: April 21, 2025
At Tresors World, we strive to ensure you are completely satisfied with your purchases.
1. Cancellation Policy
• Orders can be canceled within 24 hours of placement, provided they have not already been processed or shipped.
• To cancel, please contact our support team at info@tresorsworld.com with your order details.
2. Refund Policy
• We accept refund requests only if:
The product is defective or damaged on arrival.
The wrong product was delivered.
• You must notify us within 3 days of receiving your order with proof (images/videos).
Note: Refunds will not be issued for reasons like:
• Minor packaging damage.
• Change of mind
3. Process for Refund
• Send an email to [Insert Email] with your order ID, a brief description of the issue, and photographic evidence.
• After verification, we will either offer:
A replacement
Or a full refund to your original payment method.
Refunds will be processed within 7-10 business days after approval.
4. Return Shipping
If a return is required, we will guide you through the process.
• Return shipping costs are borne by the customer unless the product was defective or incorrectly delivered.
5. Non-Refundable Items
• Gift cards
• Sale/Discounted items
• Personalized/custom orders
6. Contact for Refund Queries
Email: info@tresorsworld.com
Registered Office: G-237, 2nd Floor, Preet Vihar, New Delhi – 100 092